Hi Franci,
Thank you for leaving your feedback and we're sorry to hear you weren't happy with the process.
Unfortunately, the file type you supplied to us, we were unable to image trace effectively and needed to download your font to ensure the quality of the design on your stamp!
The final file sent to production was the one you sent through to us. As it was a provided design, we organised that exact design for production, unaware that it was incorrect. We did offer to arrange another stamp at cost price for you which you did decline.
It's great to hear that you did like the product, and hopefully we will see you again soon.
Kind regards, The Sea + Paper Team.